This Standard Return & Refund Agreement (“Agreement”) applies to any order, purchase, receipt, delivery, or use of any products (“Goods”) sold through BTS Crane Parts Inc. (“Seller”) and the buyer (“Buyer”) named in the attached quotation, sales receipt, or invoice.

RETURNS: The Seller return policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately Seller can not offer a return.  Please contact Seller for possible exchange of your product.  To be eligible for a return, Goods must be unused and in the original packaging.  All returns are subject a restocking fee up to 25%.  All returns must have return material authorization (RMA) number issued by Seller.  Items returned without RMA number will not be accepted.  Buyer is responsible for shipping charges and risk of loss on all return shipments.

Some Goods may not be returned:
(a) Software – software created on a custom order basis
(b) LCD kits - LCD replacement kits for a specific console 
(c) RCI / LMI -  complete systems configured for a specific crane model and serial number
(d) International Orders - items ordered from outside the continental USA
(e) Computer Boards - including DS350 main boards
(f)  Cable Reels - for specific LMI systems including KT200 reels and LWG reels
(g) Damaged Goods - should be refused at the time of original delivery attempt. Goods damaged in shipment cannot be returned and all claims for such damage should be directed immediately to the transportation company.

REFUND:  Once the Seller receives the returned Goods with associated RMA number, Seller will inspect and notify Buyer that they have been received.  If the return is approved Seller will initiate a refund to the credit card, or original method of payment.  Refund will be the original cost, minus any restocking fees and shipping costs.